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Twed Helpdesk

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Welcome to Twed Helpdesk. We’re here to help

 


Frequently asked questions:


Website, orders, delivery, payments

  • Twed Helpdesk
  • How can I contact Customer Support?
  • Do you have affiliate program?
  • I've recently paid, but the order has not been delivered yet. Why?
  • Where can I find my Product Key?
  • What payment methods do you accept?
  • Do I have to verify myself?

  • Twed Helpdesk

    Welcome to Twed Customer Support Desk!

    [[How to activate Windows 10?|How to activate Windows 10?]]

    [[Category:Topic: Website, orders, delivery, payments]]
    [[Category:Topic: Games and Subscription cards]]
    [[Category:Topic: Giveaway]]
    [[Category:Topic: Software]]




    How can I contact Customer Support?

    You can contact our Support by creating a ticket here. Please avoid creating several tickets regarding the same issue as it delays our response. In case of an extremely urgent matter, you may always contact us at our Facebook page.



    Do you have affiliate program?

    Sure. You don’t have to do anything special. Our affiliate program is free and enables members to earn money by placing their personal affiliate link on other web sites advertising twed.com or the products on it. Any sales made by customers who click those links will earn the affiliate commission. The standard commission rate is currently 4.5%.



    I've recently paid, but the order has not been delivered yet. Why?

    Normally the orders are delivered automatically within 10-15 minutes, please double check your account order history.

    If your order status is marked as “Accepted” it means that the payment has not been processed yet although the money has been debited from your bank or Paypal account. In this case, PayPal or G2A Pay need to check the payment first for their own security reasons.

    If your order status is “Paid” it means it is under review. A small percentage of orders require approval by management. The approval process is usually completed within 1 hour, however, can take up to 24 hours.



    Where can I find my Product Key?

    In order to access it please go to your personal account



    What payment methods do you accept?

    We accept the most popular payment methods such as PayPal, credit and debit cards, Skrill, Paysafecard and BoaCompra. 



    Do I have to verify myself?

    For some orders we can require you to verify your identity. It is made to ensure the protection of our customers, and prevent fraud. Because of big amount of fraud cases, we want to make sure you being the correct owner of the payment account before delivering your order.
    By doing so we can assure an authorized use of the payment account. This measure is for security reasons only.
    Please be sure your data will be treated strictly confidential and it will neither be stored nor passed to any someone else.



    Software: General Questions

  • What is the difference between Retail and OEM versions?
  • Why is it written “THIS IS NOT A COA” in the scan?
  • Can I receive a physical sticker COA?
  • What does error code:0x004f050 mean?
  • What to do if I receive error 0xC004C008?
  • What to do if my Windows key is invalid?
  • Are your Windows keys legit?

  • What is the difference between Retail and OEM versions?

    Retail: The retail version of Windows is the full version and the standard “consumer” version. Anytime you walk into an electronics store and see the boxed sets of Windows, you’re looking at the retail version. It’s designed for people who want to upgrade their computer or buy a new license.

    OEM: The OEM version of Windows is a system builder and primarily used by large computer manufacturers as well as local computer shops. Computer enthusiasts can use them on their workstation PCs. The OEM version is tied to a single PC forever.

    Why is it written “THIS IS NOT A COA” in the scan?

    The sticker has two separate parts; the piece with your 25 character key is the actual COA and it gets peeled off and affixed to the PC when you install windows. The other part of the sticker peels off separately and contains a couple of barcodes representing the product and a serial number. As this part doesn't have the key isn't the COA, and is helpfully marked as "THIS IS NOT A COA".



    Can I receive a physical sticker COA?
    We can send the stickers to your address. If you need one, please contact us prior creating an order.

    What does error code:0x004f050 mean?
    It means that you have a wrong version, i.e. you apply Windows 10 Pro key to Windows 10 Home system. Please note, that Windows 10 Home N and Windows 10 Home Single Language are different versions and our keys would not be valid. 

    What to do if I receive error 0xC004C008?

    Please use the automated phone activation system, as in most cases this method solves the issue. In order to start the phone activation please type SLUI 04 in the search box on the taskbar and press Enter. Then follow the instructions on the screen to activate Windows.



    What to do if my Windows key is invalid?

    Please bear in mind that most Windows activation issues happen due to improper installation. We are aware that this installation might be confusing. However, if you follow our advice, Windows shouldn’t cause you any trouble. Begin with downloading the Windows package. Necessary links for the installation files can be found on the Activation Details page. Also, please keep in mind that since this is an OEM license you would need to conduct install the system at first and then to activate the system.

    In case of any trouble with the activation, please remember that you can always contact Microsoft Support via chat for additional assistance.



    Are your Windows keys legit?

    Absolutely. We never sell MSDN, nor Dreamspark keys which are free versions given to system developers and students during a free subscription. Moreover, we are official Microsoft partners and if you have a problem with a key we are always here to help.




    Windows 10

  • How does the Windows 10 upgrade work on devices running Windows 7 and 8.1?
  • Can I change my language when I upgrade?
  • Is the Windows 10 free upgrade offer available?
  • What to do if I have Windows 10 Home, but I want Windows 10 Pro?
  • How to activate Windows 10?

  • How does the Windows 10 upgrade work on devices running Windows 7 and 8.1?

    Microsoft initially rolled out the upgrade using the Get Windows 10 app, which appeared in the taskbar as a notification icon and in Windows Update. With the end of the free upgrade offer, the Get Windows 10 app is no longer available. Those who want to upgrade to Windows 10 on a device that does not have a license for that version need to supply a product key for the new version. You can download the current Windows 10 installer files using the Media Creation Tool. This is a free download that creates a bootable USB flash drive or an ISO file that can be mounted directly or burned to a bootable DVD.



    Can I change my language when I upgrade?

    The easiest way to change your language is to upgrade using the same language you currently have on your PC and then add a new language later.

    To add new languages in Windows 10, select the Start button, then select Settings  > Time & language > Region & language > Add a language, and then choose the language you want.



    Is the Windows 10 free upgrade offer available?

    The Windows 10 free upgrade through the Get Windows 10 (GWX) app ended on July 29, 2016.



    What to do if I have Windows 10 Home, but I want Windows 10 Pro?

    After you purchase a key from us we recommend you to follow the few very simple steps:

    1. Open Settings > go to Update and Security.

    2. Click on Activation > Go To Store.

    3. Click on “I have a Windows 10 Pro product key” just below the $99.99 button.

    4. Enter VK7JG-NPHTM-C97JM-9MPGT-3V66T and click “Start Upgrade”. This is a default key used only for the upgrade.

    5. Now your copy of Windows has been upgraded to Pro.

    6. Open again Settings > Update & Security and choose Activation.

    7. Enter your Windows 10 Pro key which you received from us. 
      


    How to activate Windows 10?
    Please download the files and follow the official guidance for activating your system. During Windows 10 installation you should not use the product key although Windows 10 prompts you for it. In both cases press 'Skip for now' button and let Windows 10 install.

    Windows 8.1 and Windows 7

  • How to activate Windows 7 Pro?
  • How to activate Windows 7 Home Premium?
  • How to activate Windows 8.1 Pro?
  • Now that Windows 10 is available, can I still get Windows 8.1?

  • How to activate Windows 7 Pro?

    In order to redeem the code for Windows 7 Pro follow the instruction below

    1. Download the installation package from this website

    2. Create an image following the instructions from here

    3. Install your new Operating System

    4. If needed download the language pack from here and install it on your PC.

     

    In case of a problem with activating the product please use the automated phone system to activate.



    How to activate Windows 7 Home Premium?

    In order to redeem the code for Windows 7 Home Premium follow the instruction below

    1. Download the installation package from this website

    2. Create an image following the instructions from here

    3. Install your new Operating System

    4. If needed download the language pack from here and install it on your PC.



    How to activate Windows 8.1 Pro?

    Please go here in order to download .ISO file and read the guidance.



    Now that Windows 10 is available, can I still get Windows 8.1?

    You can perform a clear installation of the system. If you don’t have an installation media, you can download the files online.

    If your computer is currently running Windows 8, you can upgrade to Windows 8.1 for free. Once you've installed Windows 8.1, you can then upgrade your computer to Windows 10, however the free update is no longer available.

    Games and Subscription cards

  • Twed Helpdesk
  • Helpdesk
  • How do I activate my key on Blizzard Battle.net?
  • How can I activate my Xbox Live/Microsoft Credit key?
  • How do I activate my key on Ubisoft Uplay?
  • How do I activate my key on Steam?
  • My key is invalid, what should I do?
  • My key has already been used, what should I do?
  • My game is not working, what should I do?

  • Twed Helpdesk

    Welcome to Twed Customer Support Desk!

    [[How to activate Windows 10?|How to activate Windows 10?]]

    [[Category:Topic: Website, orders, delivery, payments]]
    [[Category:Topic: Games and Subscription cards]]
    [[Category:Topic: Giveaway]]
    [[Category:Topic: Software]]




    Helpdesk

    Welcome to Twed customer support desk.

    [[Category:Topic: Games and Subscription cards]]
    [[Category:Topic: Games and Subscription cards]]


    How do I activate my key on Blizzard Battle.net?

    To activate your key on Battle.net, please follow these steps:

    1. Log into your Battle.net account here.
    2. Please select ACCOUNT at the top of the webpage
    3. Please select Games & Codes and click Add a Game Key:

    Picture5.png

    4. Please enter your Key here:

    Picture6.png

    5. Make sure the key is entered correctly and confirm by clicking REDEEM CODE.
    6. Done!

    How can I activate my Xbox Live/Microsoft Credit key?

    To activate your Xbox Live/Microsoft Credit key, please follow these steps:

    1. Click here.
    2. Click the green Redeem button:
    Picture4.png

    3. Login to your account and proceed
    4. Enter your key and confirm
    5. Done!

    How do I activate my key on Ubisoft Uplay?

    To activate your key on Ubisoft Uplay, please follow these steps:

    1. Launch Uplay and log into your account
    2. Click the cogwheel at the top right corner and select Activate product:

    Picture2.png

    3. Enter your key:

    Picture3.png

    4. Make sure the key is entered correctly and confirm by clicking OK
    5. Done!



    How do I activate my key on Steam?

    For redeeming your key on Steam, please follow this steps:

    1. Launch Steam and log into your account
    2. Click Games and select Activate a Product on Steam...:
    Picture1.jpg

    3. A new window pops up, please click NEXT and then I AGREE
    4. Enter your key:
    Picture1.png

    5. Make sure the key is entered correctly and confirm by clicking NEXT
    6. Proceed the activation process until finished.
    7. Done!


    My key is invalid, what should I do?

    Before reporting an invalid key, please make sure you have used the correct platform (Steam, Uplay, Origin). Please refer to the corresponding item description to find out for which platform the key is provided.

     

    Common mistakes while entering a key are:

    - O (letter) and 0 (zero) are confused
    - 8 and B also look similar (eight and B as Berta)
    - 6 and G heck (six and G as Gustav)
    - I may be l (large i and lowercase L)
    - S instead of 5 (large s and five)
    - R and A
    - Case insensitivity
    - Put hyphens and spaces correctly

    In case complications keep occurring, feel free to contact us.

    My key has already been used, what should I do?

    It's very unlikely that a key gets used/redeemed before delivery.

     

    For this reason please make sure that the key:

    • was entered correctly

    • was entered at the correct location

    • was entered at the right platform (Steam, Uplay, Origin, etc.)

    • has not yet been successfully redeemed by you

    (check account balances / play time / browse game library / Steam, Origin, or the game itself might need to be closed and launched again)

    Please make sure that those issues were covered.

    In case complications keep occurring, feel free to contact us.

    My game is not working, what should I do?

    If you cannot install your game or it crashes while playing please make sure your drivers (video card, etc.) are up to date. The problem often occurs due to outdated drivers.

    Remove/uninstall all files, download the game again and then start the installation again.

    In case complications keep occurring, please contact the game's publisher directly. Since twed.com is only a selling platform and mediator, we cannot provide any help regarding technical issues.




    Giveaway

  • Twed Helpdesk
  • How could I know you are not scam?
  • What kind of game could I win?
  • What do I need to do to get a free game key?

  • Twed Helpdesk

    Welcome to Twed Customer Support Desk!

    [[How to activate Windows 10?|How to activate Windows 10?]]

    [[Category:Topic: Website, orders, delivery, payments]]
    [[Category:Topic: Games and Subscription cards]]
    [[Category:Topic: Giveaway]]
    [[Category:Topic: Software]]




    How could I know you are not scam?
    Our giveaway operates via Facebook app, and this social network has very strict rules. If our application would violate your rights in any way, it simply won’t be approved by Facebook! Also, you could read other participants' comments on our page.

    What kind of game could I win?
    There are hundreds of PC Steam keys stocked as prizes, from $0.50 up to $50 value. The titles include Call Of Duty: Black Ops 3, Just Cause 3, Resident Evil, and others. We can’t guarantee you’ll get a particular game for a particular price, because all the decision-making is performed by our incredibly smart and completely non-predictable randomizer. 

    What do I need to do to get a free game key?
    Visit our summer giveaway page, login via your Facebook profile, like and share the offer, and in 3 clicks you’ll get your free video game! 



    Still need help? Some questions? Contact our support

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