What is Twed.com?Twed.com is an online store that sells digital games keys for PC, PS, Xbox, Steam, GOG, etc., at the lowest possible prices. Learn more at About us page.
Where are you located?Our head office and support team are in London, but we operate worldwide and sell game keys for various regions. Our support is available by email 24/7.
How could you sell games so cheap?We work directly with official suppliers such as Microsoft, Valve, etc., which gives us access to the most compelling initial prices. Also, our overall business model, backed up with an effective distribution network, allows us to offer the newest releases with up to 50% discount from retail price. With Twed.com you receive legal, 100% working game key — or you get your money back.
How do I purchase a game?Log in to your Twed.com account or create a new one.
At a page with desired game, click the “Add to cart” button.
Click on your shopping cart, review your order and accept Terms of service. Then proceed to checkout.
You’ll be referred to a secure G2A paying platform, where you could pay with your credit card, PayPal, Bitcoins, G2A wallet, Skrill, and Alipay.
Will I get a physical copy of the game?Twed.com is a digital store and doesn’t provide retail copies of games. You buy a digital key, or game code, that allows you to run a game after you have downloaded it from a specific platform, such as Steam, Playstation Network etc.
How to cancel or change my order?When you don’t make a payment during 60 minutes after placing an order, the order will be cancelled automatically. If you need to cancel or change an order you’ve already paid for, please reach our support team via [email protected].
How to get a refund?To get a refund on purchased key that yet to be delivered, contact [email protected] immediately. A refund for a pre-ordered game should be requested at least 24 hours prior to the game’s release date. To get a refund for a key that wasn’t used contact Twed team by [email protected] and provide a screenshot that proves the key wasn’t used. The key would return to the store and as soon as the next customer would buy and activate it, we’ll provide you the full refund.
How to pay?The payment is processed via secure G2A paying platform, which accepts Credit Card, Bitcoins, G2A wallet, PP, Skrill, and Alipay.
What currency do you accept for payment?
We accept the following currencies:
New Zealand Dollar
Is it safe? What are your guarantees?Buying from Twed, you get 100% legal, a non-used working key for popular gaming platforms. If you have any problem with the key, we guarantee it will be fixed or we’ll provide you another key. As an additional guarantee, we participate in G2A Shield, a worldwide games purchasing platform that guarantees customer satisfaction or money back.
My key doesn’t work. What do I do?Please contact us at [email protected]. To help us solve the issue as quick as possible, please make sure your request contains the following:
— a screenshot of the issue.
— an information from the support team of the gaming platform in question. If the platform doesn’t accept the key because it’s considered activated, request the information about activation time from the platform support, and forward us this information.
If the support of the platform confirmed the key had been used before you received it, you are qualified for our 150% Satisfaction Policy program.
What is your 150% Satisfaction Policy?In Twed.com, we’re committed to delivering you a legal, 100% working game key. Otherwise, we’ll do our best to see you satisfied with your experience. 150% Satisfaction Policy means that we provide you with a completely new key to the game in question, and return you half of the money paid. You’re qualified for 150% Satisfaction offer in the following conditions:
1. The gaming platform doesn’t accept your key because it’s considered already used
2. The support of the gaming platform confirmed that the key was used before we deliver it to you. Please, provide a reference number to Steam ticket.
If for some reason a new key and 50% money returned don’t seem convenient to you, you may choose a full money back. We’ll provide you with a €5 coupon for your next purchase with Twed.